Cancellation

Cancellation of orders only allowed before order is processed by QR OYES SDN BHD. Customer need to contact QR OYES SDN BHD immediately for any order cancellation refund requests in order for us to attend to the subject matter promptly.

Return / Refund /  Replacement Policy

All QR OYES SDN BHD products are backed with after-sales services. All goods sold are non-refundable nor returnable

How to contact us :

Via the Facebook Messenger chat at the lower right bottom to our Facebook Page. Facebook Page: QRFASHIOMMY(QR Fashion直播)

Contact us using the number or email address published in our company website : www.qroyes.com

To return your product, you should mail the product to the address provided by our customer service during your communication with QR OYES SDN BHD

Please notify us before return your item to our store

For any other ordering issues, Specific handling situations run as follows:

State of OrderProblem of orderMaterials Needed from youHow to Handle
Products Not Received

For Peninsula Malaysia > 5 working days after order confirmation

For East Malaysia >20 days after order confirmation

The order numberOur team will assess the non-delivery situation based on the order number provided and arrange for re-delivery shall we find it appropriate
Have received the product

Wrong product received

Wrong quantity

Damaged packaging

Effective proof of the problems about the product (pictures, videos, etc.) you had received

Order number

Please contact us immediately for ultimate satisfactory solutions. Depending on where you live, the time it may take for your replacement product to reach you may vary.

CHANGES TO THE POLICY

QR OYES SDN BHD reserves the right to modify and change the Privacy Policy, Cancellation/Return/Refund/ Replacement Policy and Shipping Policy at any time. Any changes to the policies will be published on our website. You should check these Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

Cancellation

Cancellation of orders only allowed before order is processed by QR OYES SDN BHD. Customer need to contact QR OYES SDN BHD immediately for any order cancellation refund requests in order for us to attend to the subject matter promptly.

Return / Refund /  Replacement Policy

All QR OYES SDN BHD products are backed with after-sales services. All goods sold are non-refundable nor returnable

How to contact us :

Via the Facebook Messenger chat at the lower right bottom to our Facebook Page. Facebook Page: QRFASHIOMMY(QR Fashiom直播)

Contact us using the number or email address published in our company website : www.qroyes.com

To return your product, you should mail the product to the address provided by our customer service during your communication with QR OYES SDN BHD

Please notify us before return your item to our store

For any other ordering issues, Specific handling situations run as follows:

State of Order: Product not received

Problem of order: For Peninsula Malaysia > 5 working days after order confirmation/ For East Malaysia >20 days after order confirmation

Materials Needed from you: The order number

How to Handle: Our team will assess the non-delivery situation based on the order number provided and arrange for re-delivery shall we find it appropriate

State of Order: Have received the product

Problem of order: Wrong product received/ Wrong quantity/ Damaged packaging

Materials Needed from you:

Effective proof of the problems about the product (pictures, videos, etc.) you had received

Order number

How to Handle: Please contact us immediately for ultimate satisfactory solutions. Depending on where you live, the time it may take for your replacement product to reach you may vary.

CHANGES TO THE POLICY

QR OYES SDN BHD reserves the right to modify and change the Privacy Policy, Cancellation/Return/Refund/ Replacement Policy and Shipping Policy at any time. Any changes to the policies will be published on our website. You should check these Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

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